Terms of Service

Telexier is an AI phone receptionist. We give your business a phone number and set up an AI receptionist for it. The receptionist answers calls to that number, answers callers' questions from the information you give us, and takes messages with the caller's name, number and reason for calling. Each call is transcribed.

We may improve or change the service over time. If a change takes away something your plan includes, we will tell you in advance.

• Give us accurate information and keep it up to date.
• Keep your password private. You are responsible for what happens in your account.
• Tell us straight away at info@telexier.com if you think someone else has used your account.

• Our plans and prices are on the pricing page. Prices are in Canadian dollars and do not include sales tax. Applicable taxes are added to your invoice.
• Each plan includes a number of AI-handled minutes per calendar month. Unused minutes do not carry over to the next month. Minutes over your allowance are charged at your plan's rate for extra minutes.
• Where a plan includes a free trial, you are not charged during the trial. The plan's monthly fee starts when the trial ends.
• We bill monthly and email you an invoice. Payment is due within the time shown on the invoice. If an invoice stays unpaid, we may suspend the service after telling you in writing.
• Your price stays the same while you stay on your plan. If we ever need to change the price of your current plan, we will tell you at least 30 days before the change.
• A plan change starts on the first day of a calendar month.

You can cancel at any time. A cancellation takes effect at the end of the current calendar month, and the service keeps working until then. We do not refund part of a month.

We may end or suspend the service if you break these terms in a serious way, if you use it to harm others, or if the law requires us to. Unless the problem is urgent, we will tell you first and give you a chance to fix it.

You agree not to use Telexier:

• for anything illegal, or to deceive, harass or threaten anyone;
• to make unsolicited or automated sales calls;
• to collect information you have no right to collect;
• to try to break, overload or get around the security of the service.

Telling your callers. Your callers speak to an AI, and their calls are transcribed. You are responsible for giving your callers any notice the law requires, and for having the right to the information you ask us to collect from them.

Your information. The receptionist answers from the information you give us, so please make sure it is accurate and that you are allowed to share it.

Telexier cannot contact emergency services. Do not rely on it for emergency calls or urgent safety matters. If your callers may have an emergency, tell them to hang up and call 911.

The receptionist is an AI. It can misunderstand a caller, mishear a name or number, or give an answer that is wrong or incomplete. Please check the messages it takes and follow up with callers yourself when it matters. Its answers are not professional, legal, medical or financial advice.

We work hard to keep Telexier answering calls at all times, but we cannot promise it will never be interrupted. It depends on telephone networks, internet connections and other providers that we do not control, and we sometimes need to do maintenance. If calls cannot be answered for a significant time, we will let you know.

The information you give us about your business, and the transcripts and messages from your calls, belong to you. We use them only to run the service for you, as described in our Privacy Policy. We do not sell them.

The phone number we give you is provided through our telephone carrier. If you leave Telexier and want to keep the number, contact us and we will help where the carrier allows it.

We provide Telexier "as is". To the extent the law allows, we are not responsible for indirect losses, such as lost profits, lost business or missed calls. To the extent the law allows, our total responsibility for any claim is limited to the fees you paid us for the service in the 12 months before the claim.

Nothing in these terms limits any right you have that the law does not allow us to limit.

We may update these terms. If a change matters to you, we will email account holders at least 30 days before it takes effect. The date at the top of this page shows when they last changed.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute will be handled by the courts of Ontario.

Questions about these terms: info@telexier.com.